Terms of engagement

Acceptance

By sending a note through this site, confirming a scoped note in writing, or paying a deposit, you accept these terms. If you commission on behalf of a company, you confirm you have authority to bind that company. If you do not accept a part of these terms, do not book a visit window.

A scoped note from us, once you confirm it, sits with these terms. If the two conflict, the scoped note wins for fees, dates, and named portal; these terms win for liability, law, and intellectual property.

The work

We provide portal visit analysis, self-service behaviour studies, repeat-visit comparisons, and findings briefings as described on this site. We observe visits, write notes, and chair sittings. We do not sell software, host a portal, or implement screen changes unless a separate writing says so — and this site does not offer that work.

You remain responsible for your portal, your staff, visitor consent on your floor, and any change you later make to wording, hardware, or layout.

Your materials and access

You will provide a named host, honest access to the ordinary floor, and any test login required for the agreed errand. You will not ask us to watch screens we have declined (including medical records, cash handling, and portals used by children). You warrant that you have the right to invite observers onto the premises.

Intellectual property

The findings brief we deliver for a paid study is yours to use inside your organisation, including sharing with vendors who need a stall list. Our method descriptions, journal pieces, templates, and this website remain ours. You may not copy the journal or the method page as if they were your own training material. We may describe a study in anonymised form unless your scoped note forbids it.

Confidentiality

We keep visitor names out of briefs unless a visitor asked to be quoted. We keep your unpublished floor details confidential for three years after the briefing, except where law requires disclosure or the detail is already public. You keep our unpublished draft notes confidential until the briefing.

Fees and deposits

Fees are those in the scoped note. A thirty percent deposit holds the window. The balance is due on the briefing day. Late confirmed windows may be moved. Taxes required under Malaysian law will be added where they apply and will be shown on the invoice.

Liability

We write down visits as we saw them. We do not warrant that a stall will disappear, that a kiosk will be used, or that a clerk’s exception list is complete. Our liability for a study is limited to the fees you paid for that study. We are not liable for lost production, delayed trucks, or decisions you take after the briefing. Nothing in these terms limits liability for death, personal injury, or fraud to the extent Malaysian law forbids that limit.

Websites and forms

This website is informational. The contact form sends a note; it does not create a study until a scoped note is confirmed. We may change pages without notice. Outages, browser limits, and third-party font or image hosts are outside our control.

Governing law

These terms are governed by the laws of Malaysia. Courts of Malaysia have exclusive jurisdiction, with a preference for proceedings in Pulau Pinang where the practice sits.

Contact

Portal Pulse Base, Teluk Kumbar, Sri Jaya Industrial Estate,Bayan Lepas,Pulau Pinang,11920,Malaysia. Telephone +60378757875. Email info@portal-pulsebase.digital.